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General Philatelic/Gen. Discussion : ASDA- Is Something going On??

 

Author
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Snick1946
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APS Life Member

05 Apr 2017
03:42:30pm
I have been enjoying a subscription to the American Stamp Dealer Magazine for years. I got a notice around the Holidays that my subscription had expired, I mailed in a credit card renewal. Still nothing. Two weeks ago I emailed them asking re status- nothing. Today I went to their website with the intent of just processing a renewal that way.

I couldn't do it. They asked for a password of eight characters to use for the on line edition and i provided one, I kept getting the message that I did not have eight characters, I did- four numbers and four letters.

So I tried calling them. The site said to push option #1 for subscription services. That option leads to a long tutorial about selling stamps. I had to call back twice in order to get to be able to leave a message. (It is option #3) At this point I sort of doubt I will get a call back. I also doubt I will be renewing if I do not. Way too many hoops to jump through.

Is something going on that the general public is not aware of? Staffing issues, problems, what? This just seems dysfunctional.
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vinman
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06 Apr 2017
02:05:14am
re: ASDA- Is Something going On??

Hi Snick,
I understand your frustration with trying to get through to place a subscription, it shouldn't be that difficult. I am not aware of any staffing issue at the ASDA. I suggest you call Tami Jackson, Ad Director. She is more then helpful and I'm sure she will get it straightened out. Don't give up, it's a great publication.

Vince

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Snick1946
Members Picture


APS Life Member

06 Apr 2017
11:46:30am
re: ASDA- Is Something going On??

I finally got my subscription to go through. The checkout requires you to set up a password to use for the digital edition, with a minimum of eight characters. Problem is, when you use eight characters you get a message that it is invalid. I wound up using a thirteen character one and it went through. The registration process assumes you are a dealer, spaces for business name, dealer specialties, etc.

I understand it is a professional organization but if they are reaching out to non dealers maybe they need to divide the subscription process into dealers and non dealers.

Anyway I got it to go through. Here's hoping I actually get them.

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Tregeor
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09 Apr 2017
06:14:01am
re: ASDA- Is Something going On??

This topic flummoxed me until I clicked on the thread! ASDA is a well known supermarket chain in the UK and I was intrigued to know what they had to do with stamps!

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Brechinite

09 Apr 2017
02:43:01pm

Auctions - Approvals
re: ASDA- Is Something going On??

For all those across the pond, ASDA supermarkets are owned by Walmart.

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BenFranklin1902
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Tom in Exton, PA

09 Apr 2017
07:08:46pm
re: ASDA- Is Something going On??

"For all those across the pond, ASDA supermarkets are owned by Walmart."



Ah, we've exported the scourge of America. I apologize for all Americans!

It's interesting to see which acronyms
come first to mind. There are many that are used differently in different areas of your life.

For instance my division at work has always been GMS. I get this big announcement email this week. Changing the name to GPS... um, maybe not so good an idea.

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Author/Postings
Members Picture
Snick1946

APS Life Member
05 Apr 2017
03:42:30pm

I have been enjoying a subscription to the American Stamp Dealer Magazine for years. I got a notice around the Holidays that my subscription had expired, I mailed in a credit card renewal. Still nothing. Two weeks ago I emailed them asking re status- nothing. Today I went to their website with the intent of just processing a renewal that way.

I couldn't do it. They asked for a password of eight characters to use for the on line edition and i provided one, I kept getting the message that I did not have eight characters, I did- four numbers and four letters.

So I tried calling them. The site said to push option #1 for subscription services. That option leads to a long tutorial about selling stamps. I had to call back twice in order to get to be able to leave a message. (It is option #3) At this point I sort of doubt I will get a call back. I also doubt I will be renewing if I do not. Way too many hoops to jump through.

Is something going on that the general public is not aware of? Staffing issues, problems, what? This just seems dysfunctional.

Like 
1 Member
likes this post.
Login to Like.
Members Picture
vinman

06 Apr 2017
02:05:14am

re: ASDA- Is Something going On??

Hi Snick,
I understand your frustration with trying to get through to place a subscription, it shouldn't be that difficult. I am not aware of any staffing issue at the ASDA. I suggest you call Tami Jackson, Ad Director. She is more then helpful and I'm sure she will get it straightened out. Don't give up, it's a great publication.

Vince

Like
Login to Like
this post

"The best in Big Band and Swing Music WRDV.org"

wrdv.org/
Members Picture
Snick1946

APS Life Member
06 Apr 2017
11:46:30am

re: ASDA- Is Something going On??

I finally got my subscription to go through. The checkout requires you to set up a password to use for the digital edition, with a minimum of eight characters. Problem is, when you use eight characters you get a message that it is invalid. I wound up using a thirteen character one and it went through. The registration process assumes you are a dealer, spaces for business name, dealer specialties, etc.

I understand it is a professional organization but if they are reaching out to non dealers maybe they need to divide the subscription process into dealers and non dealers.

Anyway I got it to go through. Here's hoping I actually get them.

Like 
2 Members
like this post.
Login to Like.
Members Picture
Tregeor

09 Apr 2017
06:14:01am

re: ASDA- Is Something going On??

This topic flummoxed me until I clicked on the thread! ASDA is a well known supermarket chain in the UK and I was intrigued to know what they had to do with stamps!

Like 
2 Members
like this post.
Login to Like.
Brechinite

09 Apr 2017
02:43:01pm

Auctions - Approvals

re: ASDA- Is Something going On??

For all those across the pond, ASDA supermarkets are owned by Walmart.

Like
Login to Like
this post

"Gonnae no dae that!..........Just gonnae no!"
Members Picture
BenFranklin1902

Tom in Exton, PA
09 Apr 2017
07:08:46pm

re: ASDA- Is Something going On??

"For all those across the pond, ASDA supermarkets are owned by Walmart."



Ah, we've exported the scourge of America. I apologize for all Americans!

It's interesting to see which acronyms
come first to mind. There are many that are used differently in different areas of your life.

For instance my division at work has always been GMS. I get this big announcement email this week. Changing the name to GPS... um, maybe not so good an idea.

Like
Login to Like
this post

"Check out my eBay Stuff! Username Turtles-Trading-Post"
        

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