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Sales, Swaps, Auction & Approvals/Auction Disc. : UNRESPONSIVE BUYERS

 

Author
Postings
burrowsj

As of April 1 2022 I will only sell and trade with members in Canada and USA.

26 Jun 2017
02:07:47pm
I have been on the site about three months and on the whole I very pleased with reception here from the sales to the advice offered.Members who have purchased a goodly number of stamps have paid in a timely fashion with excellent communication but I have a half dozen buyer who have purchased amount between 2 and 5 dollars who have not responded to invoices nor emails;some going on over a month.There does not seem to be a way to block them from further bidding nor a way to place the items back in the approval books.A couple of hundred items in total making a mess of some books;items that others might have bought.So is this just one of the small liabilities of the site or is there anything practical to do?I dealing with a few Canadians and Americans so possibly after the July 1 and July 4 holidays when they take their empties back I will receive a payment??
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michael78651
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Moderator, MT Member

26 Jun 2017
03:29:31pm
re: UNRESPONSIVE BUYERS

Read the auction rules regarding filing a non-payment dispute. The rules apply to approval sales as well.

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"Author: Seasons of Fantasies and Dreams, The Whitechapel Fog"

www.hipstamp.com/store/the-online-stamp-shop
lemaven
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26 Jun 2017
05:27:03pm
re: UNRESPONSIVE BUYERS

James, that is very odd.

In my 1.5 years here the members who buy are amazing. Relatively speaking, I actually feel deficient sometimes in what I promise and then can deliver when life gets crazy!!!

I wonder if your not accepting PayPal is an issue (though not an excuse). Perhaps buyers aren't clear on how to pay otherwise (including Canadians who often can't write a US$ cheque).

Hopefully, most of your issues can be worked out before forcing the "Administrators" to get involved. They go way above and beyond for us, and I certainly don't envy their sacrifices of time and pain...

Maybe give your scofflaws a very stern warning? Or for a small fee (payable to me in cash, bien sur), threaten to have "lemaven" email them daily with his thoughts on the world until payment is received in full...

Cheers, Dave.

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burrowsj

As of April 1 2022 I will only sell and trade with members in Canada and USA.

26 Jun 2017
05:39:58pm
re: UNRESPONSIVE BUYERS

Hello Dave: Thanks for your response.I do accept PayPal and that is in my methods of payment description but I do not use the logo on the item for instant payment;this has lead to problems in the past..... not here though... with buyers making an instant payment based on the lowest shipping rates;I prefer to send an invoice and a PayPal address at the same time.Take care! Jim

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michael78651
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Moderator, MT Member

26 Jun 2017
05:44:48pm
re: UNRESPONSIVE BUYERS

Jim, on Stamporama, the seller has to manually generate the invoice from which buyers pay. The buyers can't generate their own invoices, nor is there an "instant" payment process if someone uses the buy it now option. Here the payment process all comes from the seller.

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"Author: Seasons of Fantasies and Dreams, The Whitechapel Fog"

www.hipstamp.com/store/the-online-stamp-shop
lemaven
Members Picture


26 Jun 2017
05:56:36pm
re: UNRESPONSIVE BUYERS

Jim.

I think Michael got it sorted. Perhaps your use of the "No PayPal" logo is both unnecessary and a barrier to efficient settlement.

Perhaps worthwhile to take it off, notify your buyers, and see if that resolves it?

SoR members are, overall, possibly the most honest and trustworthy of stamp folk out there. So hopefully you'll get back on track quickly.

You might not have to stoop to threatening that lemaven will become their newest, bestest, relentlessest, email buddy unless payment appears immediately.

Dave.

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Author/Postings
burrowsj

As of April 1 2022 I will only sell and trade with members in Canada and USA.

26 Jun 2017
02:07:47pm

I have been on the site about three months and on the whole I very pleased with reception here from the sales to the advice offered.Members who have purchased a goodly number of stamps have paid in a timely fashion with excellent communication but I have a half dozen buyer who have purchased amount between 2 and 5 dollars who have not responded to invoices nor emails;some going on over a month.There does not seem to be a way to block them from further bidding nor a way to place the items back in the approval books.A couple of hundred items in total making a mess of some books;items that others might have bought.So is this just one of the small liabilities of the site or is there anything practical to do?I dealing with a few Canadians and Americans so possibly after the July 1 and July 4 holidays when they take their empties back I will receive a payment??

Like 
2 Members
like this post.
Login to Like.
Members Picture
michael78651

Moderator, MT Member
26 Jun 2017
03:29:31pm

re: UNRESPONSIVE BUYERS

Read the auction rules regarding filing a non-payment dispute. The rules apply to approval sales as well.

Like
Login to Like
this post

"Author: Seasons of Fantasies and Dreams, The Whitechapel Fog"

www.hipstamp.com/sto ...
Members Picture
lemaven

26 Jun 2017
05:27:03pm

re: UNRESPONSIVE BUYERS

James, that is very odd.

In my 1.5 years here the members who buy are amazing. Relatively speaking, I actually feel deficient sometimes in what I promise and then can deliver when life gets crazy!!!

I wonder if your not accepting PayPal is an issue (though not an excuse). Perhaps buyers aren't clear on how to pay otherwise (including Canadians who often can't write a US$ cheque).

Hopefully, most of your issues can be worked out before forcing the "Administrators" to get involved. They go way above and beyond for us, and I certainly don't envy their sacrifices of time and pain...

Maybe give your scofflaws a very stern warning? Or for a small fee (payable to me in cash, bien sur), threaten to have "lemaven" email them daily with his thoughts on the world until payment is received in full...

Cheers, Dave.

Like 
1 Member
likes this post.
Login to Like.
burrowsj

As of April 1 2022 I will only sell and trade with members in Canada and USA.

26 Jun 2017
05:39:58pm

re: UNRESPONSIVE BUYERS

Hello Dave: Thanks for your response.I do accept PayPal and that is in my methods of payment description but I do not use the logo on the item for instant payment;this has lead to problems in the past..... not here though... with buyers making an instant payment based on the lowest shipping rates;I prefer to send an invoice and a PayPal address at the same time.Take care! Jim

Like
Login to Like
this post
Members Picture
michael78651

Moderator, MT Member
26 Jun 2017
05:44:48pm

re: UNRESPONSIVE BUYERS

Jim, on Stamporama, the seller has to manually generate the invoice from which buyers pay. The buyers can't generate their own invoices, nor is there an "instant" payment process if someone uses the buy it now option. Here the payment process all comes from the seller.

Like
Login to Like
this post

"Author: Seasons of Fantasies and Dreams, The Whitechapel Fog"

www.hipstamp.com/sto ...
Members Picture
lemaven

26 Jun 2017
05:56:36pm

re: UNRESPONSIVE BUYERS

Jim.

I think Michael got it sorted. Perhaps your use of the "No PayPal" logo is both unnecessary and a barrier to efficient settlement.

Perhaps worthwhile to take it off, notify your buyers, and see if that resolves it?

SoR members are, overall, possibly the most honest and trustworthy of stamp folk out there. So hopefully you'll get back on track quickly.

You might not have to stoop to threatening that lemaven will become their newest, bestest, relentlessest, email buddy unless payment appears immediately.

Dave.

Like 
1 Member
likes this post.
Login to Like.
        

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