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Sales, Swaps, Auction & Approvals/Auction Disc. : Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

 

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George
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12 Jan 2012
06:11:36am
I won some items in the auction, but I didn't get any email telling me that I won them or that the seller had sent me an invoice. I only noticed by chance when I logged onto stamporama and noticed a tiny note somewhere saying I had a message to read. I could easily have missed it, and I had no idea the message was about the auction.

Tell me, is it the way it works here that you don't get an email telling me that I have an invoice waiting to pay? Other sites I've used send you an email notification that you need to visit the site and do something.

BTW This is the first time I've bid on the stamporama auction site. I like the way the auction and invoice systems worked, but it's a bit disconcerting when I don't get notified that I have to do something...
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michael78651
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Moderator, MT Member

12 Jan 2012
09:10:17am
re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

I just bought several items in the auction this week, and I received the email messages. You might want to check your spam filter and see if the emails fell in there. Check your account settings here as well and see if you have a possible typo in the email address you listed in your account. Just some possibilities.

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"Author: Seasons of Fantasies and Dreams, The Whitechapel Fog"

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dani20
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12 Jan 2012
10:25:35am
re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

Dear George,
Welcome to the family and fear not. We have what other sites wish they had-We have ever vigilant WIZARDS. From time to time they'll converse in Wizard speak, but for common folk like you and me it is sufficient to make your wishes known- and all goes well. Our chief Wizard is Tim, but there are apprentices about as well.
Rest easy, all is well in Camelot!
Dan C.

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amsd
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Editor, Seal News; contributor, JuicyHeads

12 Jan 2012
10:51:09am
re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

George, not sure why you didn't get the notification: spam filter or you set your SOR preferences to preclude them. Tim, our web master, may want to weigh in.

This brings me to a reminder to all to check the auction every once in a while if you have lots you've listed or lots on which you're bidding. Because things happen (we have as many gremlins as the next site), it's incumbent upon us all to take responsibility for concluding transactions in which we're participating, on either side of the auction.

So, George, keep bidding, maybe consider listing a lot or two, and, as Dan says, "welcome."

David the auctioneer

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"Save the USPS, buy stamps; save the hobby, use commemoratives"

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auldstampguy
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Collector, Webmaster

12 Jan 2012
06:37:45pm
re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

Hi George,
Michael and David both make good suggestions of things to check. Occasionally problems like this do happen. I notice that you have used two email addresses in your profile, which is just fine. I'll send you an email to each of your email addresses. Please respond to the emails to let me know that you received them. If both email tests work we will look at other issues.

Regards ... Tim.

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mncancels.org
George
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13 Jan 2012
06:08:27am
re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

OK thanks to Tim I think I figured it out. I typed in my other email address under "Alt email address (Auction)" in my settings. I only check that email address once a month or so, so I didn't notice that I was getting notifications there.

Usually when sites ask you to enter an alternate email address, it's to provide a backup for retrieving your password or something like that. I didn't realize it meant an alternate address to your main one for getting auction messages. Maybe the label in the setting could say "email for auction messages" rather than "alt. email address (auction)".

Anyway, thanks for everyone's support, I really appreciate it! I'll let you know if there are any more problems.

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Author/Postings
Members Picture
George

12 Jan 2012
06:11:36am

I won some items in the auction, but I didn't get any email telling me that I won them or that the seller had sent me an invoice. I only noticed by chance when I logged onto stamporama and noticed a tiny note somewhere saying I had a message to read. I could easily have missed it, and I had no idea the message was about the auction.

Tell me, is it the way it works here that you don't get an email telling me that I have an invoice waiting to pay? Other sites I've used send you an email notification that you need to visit the site and do something.

BTW This is the first time I've bid on the stamporama auction site. I like the way the auction and invoice systems worked, but it's a bit disconcerting when I don't get notified that I have to do something...

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this post
Members Picture
michael78651

Moderator, MT Member
12 Jan 2012
09:10:17am

re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

I just bought several items in the auction this week, and I received the email messages. You might want to check your spam filter and see if the emails fell in there. Check your account settings here as well and see if you have a possible typo in the email address you listed in your account. Just some possibilities.

Like
Login to Like
this post

"Author: Seasons of Fantasies and Dreams, The Whitechapel Fog"

www.hipstamp.com/sto ...
Members Picture
dani20

12 Jan 2012
10:25:35am

re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

Dear George,
Welcome to the family and fear not. We have what other sites wish they had-We have ever vigilant WIZARDS. From time to time they'll converse in Wizard speak, but for common folk like you and me it is sufficient to make your wishes known- and all goes well. Our chief Wizard is Tim, but there are apprentices about as well.
Rest easy, all is well in Camelot!
Dan C.

Like
Login to Like
this post
Members Picture
amsd

Editor, Seal News; contributor, JuicyHeads
12 Jan 2012
10:51:09am

re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

George, not sure why you didn't get the notification: spam filter or you set your SOR preferences to preclude them. Tim, our web master, may want to weigh in.

This brings me to a reminder to all to check the auction every once in a while if you have lots you've listed or lots on which you're bidding. Because things happen (we have as many gremlins as the next site), it's incumbent upon us all to take responsibility for concluding transactions in which we're participating, on either side of the auction.

So, George, keep bidding, maybe consider listing a lot or two, and, as Dan says, "welcome."

David the auctioneer

Like
Login to Like
this post

"Save the USPS, buy stamps; save the hobby, use commemoratives"

juicyheads.com/link. ...
Members Picture
auldstampguy

Collector, Webmaster
12 Jan 2012
06:37:45pm

re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

Hi George,
Michael and David both make good suggestions of things to check. Occasionally problems like this do happen. I notice that you have used two email addresses in your profile, which is just fine. I'll send you an email to each of your email addresses. Please respond to the emails to let me know that you received them. If both email tests work we will look at other issues.

Regards ... Tim.

Like
Login to Like
this post

mncancels.org
Members Picture
George

13 Jan 2012
06:08:27am

re: Make sure your email address is correct that you filed for auto notification of lots sold, won, outbid

OK thanks to Tim I think I figured it out. I typed in my other email address under "Alt email address (Auction)" in my settings. I only check that email address once a month or so, so I didn't notice that I was getting notifications there.

Usually when sites ask you to enter an alternate email address, it's to provide a backup for retrieving your password or something like that. I didn't realize it meant an alternate address to your main one for getting auction messages. Maybe the label in the setting could say "email for auction messages" rather than "alt. email address (auction)".

Anyway, thanks for everyone's support, I really appreciate it! I'll let you know if there are any more problems.

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