The flip side of the “unstated damage” problem is the practice some dealers use of providing a stock image of a stamp without a promise that what you buy will look like what you saw. And the same dealers never show the back of the stamp.
Inaccurate images are a problem, too. I once bought three copies of the same stamp because the images made it appear that they were each a colour variant. When the stamps arrived, they were Identical and could have been from the same sheet.
Bob
I never use stock images, and I never knowingly buy from a stock image. However, I have just been caught unawares by a Delcampe seller.
I purchased a New Zealand health miniature sheet with a scarce variety. The sheet I received had no error. The seller's response was that he had two, and thought they were the same. I bought the other one as well. I think I dodged a bullet because the scarce one is valued at 30 times the normal, and now I have both.
I treat buying on line the same as if I am attending a physical auction.
If I do not like what I see I do not buy. If the price is too high I do not buy.
At a physical auction you see differing types of presentation. Is the lot clean, well presented in an album/stockbook, is it poorly presented by everything just being walloped into an album or stuffed into envelopes.
It all boils down to the experience and competance of the "collector" and who is doing the selling.
To me that is the crux of the matter. You will never ever get every seller producing to the same standard. You can try but you will never succeed. Why? We are all individual human beings.
The main mantra for all Buyers is............."Buyer Beware"
Roy, where is the continuation?
Despite the reminder from me last week about the rules I'm still seeing overlapping stamps, bad images and damage not described.
"Roy, where is the continuation?"
" I'm still seeing overlapping stamps, bad images and damage not described."
Descriptions are great fun to read and write. They can also sell an item more than a good image.
I have fun writing descriptions when time allows and it is warranted.
I rarely buy anything unless there is a description. I did once upon a time but got fed up with asking endless sellers questions that should be already on the listings.
I might make a few mistakes while listing but it's not through lack of effort or research.
Good pictures & Relevant Descriptions make sales and make buyers happy.
More later as work calls........
Roy, the original poster of this thread, stated:
"This thread is intended to be educational, not critical of any individual."
I won't buy from an auction seller (again) if when I go to pay by paypal, the email I need to send it to is unprofessional. It doesn't have to be a commercial email, but (and I am making this up but I have seen similar and having it show up in my bank statement. I have had my husband ask me about certain transactions . . . so now I pretty much limit my buying to known sellers since there is no way of knowing who I need to pay. . .
This response has been edited to conform with the originals poster's theme for this thread. (See Moderator note above)
Michael
Moderator
(Modified by Moderator on 2022-02-25 22:15:21)
I won't buy from you if:
- You're too lazy to create hi-res images
- You can't be bothered describing what you're selling
- Your descriptions state "VF" or "superb" when the image shows creases, missing perfs or obvious faults
- Your pricing is above 50% of catalogue for standard items
- You use Ebay shipping
- You don't accept returns
Surprisingly, I do manage to but a lot of stamps from sellers who take their job seriously!
I like to browse through the approval books now and then and at the moment I see a stamp a with damaged so obvious that "it hurts my eyesight" it is time
for me to look at the seller and make sure that I don't waist my time looking at his or hers listings anymore.
Also, generic images don't work for me, neither do stamps that you have to do some work to identify.
I hear you Jackie! I caught “heck” from my wife AND corporate accountant when I took a client to a Brazilian steak house “Brasil” years ago and it showed up on my Amex card as…
$242.50 BRAS - Entertainment & Alcohol
People should be more circumspect with their name choices these days..
Dave
Question: Do people tell these SPECIFIC fellow SOR sellers (hopefully in a nice way) where they are going wrong? Or do we just go to our public “Complaints Forum”?
My wife and daughter are horrified whenever I do that, but I truly believe people trying to sell stuff (whether stamps, hotel rooms, pizzas, etc) need to get the feedback and (the good/honest ones will) appreciate and act on it.
I won’t bore you with the details, but we had a 1-Star experience at a 5-Star hotel. I said I was going to phone the hotelier to discuss it. My wife was aghast and said, “let’s just never go back, and post this on Trivago”. I mentioned that in my call and the hotelier said “I appreciate your feedback as hard as it is to hear it. Too many people do just that - they don’t come back and just spread the negative story)”. He ended up fixing the quality issue he was unaware of, dealt with the person involved, and reported back to me within 3 days.
We went back later and had a 6-Star experience (helped by a free room upgrade and dinner compliments of a grateful “seller”).
Good luck.
Always, always, always, be a consumer. If service is sub-standard, complain about it. Reflect on how hard you work for your money, and how quickly you can spend it. If a product is rubbish, complain. I cringe at a restaurant if I hear the table next to me chatting about the quality of the food, yet when the waiter asks if everything is ok, they say yes.
Whatever it is, get your money's worth, to your satisfaction!
I see German stamps from the inflation period that have unidentifiable cancellations (city and date), but are priced at high value.
Dear sellers please quote them as MNH (low value)
That's how much they are worth.
I actually have reached out to auction sellers and advised them about their email. I heard . ...
crickets.
Me too, took a loss, but not much fortunately. I'll never go back where lousy service and wrong stamps are involved.
Much like lousy service here. I've had two instances now where I was NOT happy. Complain to the seller? They were penny stamps I'm sure they'll come back with. Lousy packaging where loosely packed stamps fell out of a flimsy envelope - fortunately not all! "Send me a photo of the envelope!" he said What good is that? I didn't bother replying to that! Never go back to him again.
But on the plus side, I've had few problems with most sellers here on SOR.
Peter
"I won't buy from an auction seller (again) if when I go to pay by paypal, the email I need to send it to is unprofessional."
One thing to remember. Just as a valid complaint
is deserved at times, a valid compliment is as well.
Few things ever made me happier when I received a
compliment about one of my employees.
And I always made sure that the employee was told
and rewarded appropriately.
"Despite the reminder from me last week about the rules I'm still seeing overlapping stamps, bad images and damage not described."
As an earlier responder questioned, do you contact those who miss the mark with suggestions on how to improve or at least inform them of the problems with their listing?
I'm new to the auction side. I usually sell on the approvals side. I have 5 or so auction items posted. I would appreciate feedback regarding meeting the rules, quality of the posts, constructive ideas to improve.
I'm not sure how long is ideal for a listing nor the benefits of BIN.
I am only trying the auction side as a result of another discussion regarding where the % of StampoRama sales come from. I don't know ... maybe this is the wrong place for my auction sales. I've have used other sites before, but I find most auction sites required a lot of effort for little return.
The images I use are a product of my HP OfficeJet Pro 8625. I'm not a professional stamp dealer and do this to make my duplicates, etc. available to the community. If the image quality is not sufficient, what 'inexpensive' scanner do you all recommend to produce 'auction quality' images?
Thank you and your comments pro and con will be appreciate!
David (oldguy), your image quality looks great to me. As a US collector mainly looking for vintage material it's great to see someone else offering that type of material. Your prices seem very fair and I would not hesitate to bid or buy if you offer something I need. I wish someone would offer some good US BOB revenue stamps!!!! Good luck!!
Okay, as I said above, I gave auction selling a try. No luck. Now the problem. I tried to relist, but nothing appears. I tried to edit my listings, but the message says I don't have any listings. So what happens to auction listings after they "close". Are they lost and no longer recoverable by the seller? How do you gain access to your closed auction listings?
Go into Auction
Click on Seller,
Scroll down to Unsold /Relist click on
Your items will show up there
Moderator note: fixed a typo
(Modified by Moderator on 2022-04-20 13:23:13)
Obviously, my previous comment was not clear. I did exactly what you said, and I get NOTHING!
"I tried to relist, but nothing appears. I tried to edit my listings, but the message says I don't have any listings."
Thank you for your assistance.
oldguy:-
The best solution to your problem is to send a message to auldstampguy outlining your problem.
Tim is our computer wizard and is the best person to examine your problem and come up with a solution.
They expired over a period of days with the last one being on the 17th. Each time they expired, I would to the RELIST thing and it would turn green. Later when I would check on them, there would be a "You have no active listings" notice.
So I decided I was done with the auction side ... and would move them over to the approvals side, but I can't find the listing anywhere under the seller tab.
I was trying not to waste auldstampguy's time if there was a known solution, but .....
I appreciate all the help!
Oldguy
oldguy
You said you would do the relist thing and it would turn green.
Once you clicked on Relist did your listing appear on your screen? Did you then scroll down to the bottom of the listing and click on submit?
(When you said it turns green) it only stays green when you went into the listing and didn't submit.
If you go into the Relist/Unsold are there any items there or is it blank?
After so many discussions, there are still insufficiently clear images so that the buyers are able to appreciate what they are buying.
An example :
I cut out the stamp and compared it with one posted by HockeyNut in the thread: “Berlin 1945-1990.
In my opinion it is a fake overprint (the one on the left)
I don't think anyone will want to buy it for $4.
Oldguy
Above where it says "I don't have any listings" there is in brackets (In the last 30 days days) with a little downward arrow between the days. Click on this and choose from the drop-down list the time since your last relist and Refresh.
Could this be the reason you have 'no' listings ?
Just a thought.
This thread is intended to be educational, not critical of any individual.
I frequently see things in the Stamporama auction that leave me completely cold about dealing with that seller. I've been a dealer for 46 years now (I opened my first shop in September 1975), and one learns to interpret little signs and extrapolate them into an expectation of how the resulting transaction, if carried through, is likely to end up. The idea is to identify the signs that the transaction will end up satisfactorily, or the converse, in disappointment.
Naturally, a "bad sign" doesn't necessarily mean disappointment is waiting in the wings, but experience says that there is a high probability, and it is best to avoid the transaction. It is my experience that many collectors are overly optimistic about dealing with some sellers, even when those signs are present, resulting in a great deal of the disappointment seen reported in various threads on this board.
Accordingly, I wish to share some of the "bad signs" I see occasionally in our auction. The object is not to call anyone on the carpet. If you see your own listings anonymously echoed in this thread, I hope you will accept it as constructive criticism, and at worst, as how someone with many years of experience views your offers, and use the information to improve your offers.
Also, I hope less experienced buyers may learn from this thread and that it may help to temper some of the overly optimistic expectations when some of these signs are present.
All my examples will be actual auction pictures (sometimes cropped, but never resized).
Lastly, it is my hope that others will add to this thread with concrete examples (anonymously please) of their own additions to "I won't buy from you if ..."
So, all that being said, I won't buy from you if:
1) The thumbnails are bigger than your auction pictures.
Clear pictures can not be over-emphasized. Tiny, or pixelated pictures due to over-manipulation of images. If you post pictures like this, it seems to me you are saying "I don't care if you can see the stamp ... trust me".
2)There are obvious defects in pictures, but no mention in the description.
No description whatsoever. This says either a) "I don't know" or b) "I don't care" , neither of which makes me want to be your customer.
To be continued ...
Roy
re: Dear Auction Sellers, I won't buy from you if ....
The flip side of the “unstated damage” problem is the practice some dealers use of providing a stock image of a stamp without a promise that what you buy will look like what you saw. And the same dealers never show the back of the stamp.
Inaccurate images are a problem, too. I once bought three copies of the same stamp because the images made it appear that they were each a colour variant. When the stamps arrived, they were Identical and could have been from the same sheet.
Bob
re: Dear Auction Sellers, I won't buy from you if ....
I never use stock images, and I never knowingly buy from a stock image. However, I have just been caught unawares by a Delcampe seller.
I purchased a New Zealand health miniature sheet with a scarce variety. The sheet I received had no error. The seller's response was that he had two, and thought they were the same. I bought the other one as well. I think I dodged a bullet because the scarce one is valued at 30 times the normal, and now I have both.
re: Dear Auction Sellers, I won't buy from you if ....
I treat buying on line the same as if I am attending a physical auction.
If I do not like what I see I do not buy. If the price is too high I do not buy.
At a physical auction you see differing types of presentation. Is the lot clean, well presented in an album/stockbook, is it poorly presented by everything just being walloped into an album or stuffed into envelopes.
It all boils down to the experience and competance of the "collector" and who is doing the selling.
To me that is the crux of the matter. You will never ever get every seller producing to the same standard. You can try but you will never succeed. Why? We are all individual human beings.
The main mantra for all Buyers is............."Buyer Beware"
re: Dear Auction Sellers, I won't buy from you if ....
Roy, where is the continuation?
Despite the reminder from me last week about the rules I'm still seeing overlapping stamps, bad images and damage not described.
re: Dear Auction Sellers, I won't buy from you if ....
"Roy, where is the continuation?"
" I'm still seeing overlapping stamps, bad images and damage not described."
re: Dear Auction Sellers, I won't buy from you if ....
Descriptions are great fun to read and write. They can also sell an item more than a good image.
I have fun writing descriptions when time allows and it is warranted.
I rarely buy anything unless there is a description. I did once upon a time but got fed up with asking endless sellers questions that should be already on the listings.
I might make a few mistakes while listing but it's not through lack of effort or research.
Good pictures & Relevant Descriptions make sales and make buyers happy.
More later as work calls........
re: Dear Auction Sellers, I won't buy from you if ....
Roy, the original poster of this thread, stated:
"This thread is intended to be educational, not critical of any individual."
re: Dear Auction Sellers, I won't buy from you if ....
I won't buy from an auction seller (again) if when I go to pay by paypal, the email I need to send it to is unprofessional. It doesn't have to be a commercial email, but (and I am making this up but I have seen similar and having it show up in my bank statement. I have had my husband ask me about certain transactions . . . so now I pretty much limit my buying to known sellers since there is no way of knowing who I need to pay. . .
This response has been edited to conform with the originals poster's theme for this thread. (See Moderator note above)
Michael
Moderator
(Modified by Moderator on 2022-02-25 22:15:21)
re: Dear Auction Sellers, I won't buy from you if ....
I won't buy from you if:
- You're too lazy to create hi-res images
- You can't be bothered describing what you're selling
- Your descriptions state "VF" or "superb" when the image shows creases, missing perfs or obvious faults
- Your pricing is above 50% of catalogue for standard items
- You use Ebay shipping
- You don't accept returns
Surprisingly, I do manage to but a lot of stamps from sellers who take their job seriously!
re: Dear Auction Sellers, I won't buy from you if ....
I like to browse through the approval books now and then and at the moment I see a stamp a with damaged so obvious that "it hurts my eyesight" it is time
for me to look at the seller and make sure that I don't waist my time looking at his or hers listings anymore.
Also, generic images don't work for me, neither do stamps that you have to do some work to identify.
re: Dear Auction Sellers, I won't buy from you if ....
I hear you Jackie! I caught “heck” from my wife AND corporate accountant when I took a client to a Brazilian steak house “Brasil” years ago and it showed up on my Amex card as…
$242.50 BRAS - Entertainment & Alcohol
People should be more circumspect with their name choices these days..
Dave
re: Dear Auction Sellers, I won't buy from you if ....
Question: Do people tell these SPECIFIC fellow SOR sellers (hopefully in a nice way) where they are going wrong? Or do we just go to our public “Complaints Forum”?
My wife and daughter are horrified whenever I do that, but I truly believe people trying to sell stuff (whether stamps, hotel rooms, pizzas, etc) need to get the feedback and (the good/honest ones will) appreciate and act on it.
I won’t bore you with the details, but we had a 1-Star experience at a 5-Star hotel. I said I was going to phone the hotelier to discuss it. My wife was aghast and said, “let’s just never go back, and post this on Trivago”. I mentioned that in my call and the hotelier said “I appreciate your feedback as hard as it is to hear it. Too many people do just that - they don’t come back and just spread the negative story)”. He ended up fixing the quality issue he was unaware of, dealt with the person involved, and reported back to me within 3 days.
We went back later and had a 6-Star experience (helped by a free room upgrade and dinner compliments of a grateful “seller”).
Good luck.
re: Dear Auction Sellers, I won't buy from you if ....
Always, always, always, be a consumer. If service is sub-standard, complain about it. Reflect on how hard you work for your money, and how quickly you can spend it. If a product is rubbish, complain. I cringe at a restaurant if I hear the table next to me chatting about the quality of the food, yet when the waiter asks if everything is ok, they say yes.
Whatever it is, get your money's worth, to your satisfaction!
re: Dear Auction Sellers, I won't buy from you if ....
I see German stamps from the inflation period that have unidentifiable cancellations (city and date), but are priced at high value.
Dear sellers please quote them as MNH (low value)
That's how much they are worth.
re: Dear Auction Sellers, I won't buy from you if ....
I actually have reached out to auction sellers and advised them about their email. I heard . ...
crickets.
re: Dear Auction Sellers, I won't buy from you if ....
Me too, took a loss, but not much fortunately. I'll never go back where lousy service and wrong stamps are involved.
Much like lousy service here. I've had two instances now where I was NOT happy. Complain to the seller? They were penny stamps I'm sure they'll come back with. Lousy packaging where loosely packed stamps fell out of a flimsy envelope - fortunately not all! "Send me a photo of the envelope!" he said What good is that? I didn't bother replying to that! Never go back to him again.
But on the plus side, I've had few problems with most sellers here on SOR.
Peter
re: Dear Auction Sellers, I won't buy from you if ....
"I won't buy from an auction seller (again) if when I go to pay by paypal, the email I need to send it to is unprofessional."
re: Dear Auction Sellers, I won't buy from you if ....
One thing to remember. Just as a valid complaint
is deserved at times, a valid compliment is as well.
Few things ever made me happier when I received a
compliment about one of my employees.
And I always made sure that the employee was told
and rewarded appropriately.
re: Dear Auction Sellers, I won't buy from you if ....
"Despite the reminder from me last week about the rules I'm still seeing overlapping stamps, bad images and damage not described."
As an earlier responder questioned, do you contact those who miss the mark with suggestions on how to improve or at least inform them of the problems with their listing?
I'm new to the auction side. I usually sell on the approvals side. I have 5 or so auction items posted. I would appreciate feedback regarding meeting the rules, quality of the posts, constructive ideas to improve.
I'm not sure how long is ideal for a listing nor the benefits of BIN.
I am only trying the auction side as a result of another discussion regarding where the % of StampoRama sales come from. I don't know ... maybe this is the wrong place for my auction sales. I've have used other sites before, but I find most auction sites required a lot of effort for little return.
The images I use are a product of my HP OfficeJet Pro 8625. I'm not a professional stamp dealer and do this to make my duplicates, etc. available to the community. If the image quality is not sufficient, what 'inexpensive' scanner do you all recommend to produce 'auction quality' images?
Thank you and your comments pro and con will be appreciate!
re: Dear Auction Sellers, I won't buy from you if ....
David (oldguy), your image quality looks great to me. As a US collector mainly looking for vintage material it's great to see someone else offering that type of material. Your prices seem very fair and I would not hesitate to bid or buy if you offer something I need. I wish someone would offer some good US BOB revenue stamps!!!! Good luck!!
re: Dear Auction Sellers, I won't buy from you if ....
Okay, as I said above, I gave auction selling a try. No luck. Now the problem. I tried to relist, but nothing appears. I tried to edit my listings, but the message says I don't have any listings. So what happens to auction listings after they "close". Are they lost and no longer recoverable by the seller? How do you gain access to your closed auction listings?
re: Dear Auction Sellers, I won't buy from you if ....
Go into Auction
Click on Seller,
Scroll down to Unsold /Relist click on
Your items will show up there
Moderator note: fixed a typo
(Modified by Moderator on 2022-04-20 13:23:13)
re: Dear Auction Sellers, I won't buy from you if ....
Obviously, my previous comment was not clear. I did exactly what you said, and I get NOTHING!
"I tried to relist, but nothing appears. I tried to edit my listings, but the message says I don't have any listings."
Thank you for your assistance.
re: Dear Auction Sellers, I won't buy from you if ....
oldguy:-
The best solution to your problem is to send a message to auldstampguy outlining your problem.
Tim is our computer wizard and is the best person to examine your problem and come up with a solution.
re: Dear Auction Sellers, I won't buy from you if ....
They expired over a period of days with the last one being on the 17th. Each time they expired, I would to the RELIST thing and it would turn green. Later when I would check on them, there would be a "You have no active listings" notice.
So I decided I was done with the auction side ... and would move them over to the approvals side, but I can't find the listing anywhere under the seller tab.
I was trying not to waste auldstampguy's time if there was a known solution, but .....
I appreciate all the help!
Oldguy
re: Dear Auction Sellers, I won't buy from you if ....
oldguy
You said you would do the relist thing and it would turn green.
Once you clicked on Relist did your listing appear on your screen? Did you then scroll down to the bottom of the listing and click on submit?
(When you said it turns green) it only stays green when you went into the listing and didn't submit.
If you go into the Relist/Unsold are there any items there or is it blank?
re: Dear Auction Sellers, I won't buy from you if ....
After so many discussions, there are still insufficiently clear images so that the buyers are able to appreciate what they are buying.
An example :
I cut out the stamp and compared it with one posted by HockeyNut in the thread: “Berlin 1945-1990.
In my opinion it is a fake overprint (the one on the left)
I don't think anyone will want to buy it for $4.
re: Dear Auction Sellers, I won't buy from you if ....
Oldguy
Above where it says "I don't have any listings" there is in brackets (In the last 30 days days) with a little downward arrow between the days. Click on this and choose from the drop-down list the time since your last relist and Refresh.
Could this be the reason you have 'no' listings ?
Just a thought.